Honolulu CC is a member of the American Association of Community Colleges and the Western Association of Schools and Colleges, and has been continuously and fully accredited since 1970 by Accrediting Commission for Community and Junior Colleges, Western Association of Schools and Colleges.
ACCJC Action Letter
Follow Up Visit Report
This Follow Up Visit Report [PDF] represents the findings of the evaluation team that visited Honolulu Community College on November 12, 2013.
Preliminary Public Session Agenda
Follow-Up Progress Report
Self-Evaluation Follow-Up Progress Report submitted to Accrediting Commission for Community and Junior Colleges, Western Association of Schools and Colleges
View Full Report [8.8 MB PDF]
Institutional Learning Outcomes
Student Learning Outcomes
Student Learning Outcomes (also known as SLOs) are clear and focused statements describing knowledge and concepts, thinking and other skills, and personal attitudes and values that a student will be able to demonstrate at the end (or as a result) of his or her successful completion of a particular course, program or collegiate experience.
Student Learning Outcomes address learning from the student’s point of view: "Upon successful completion of this course (or program), the student will be able to…" Student Learning Outcomes thus identify meaningful ends or goals in the process of learning; they also identify knowledge, skills and habits of mind that the student can carry forward in learning and in life.
Service Area Outcomes
All courses and programs at Honolulu Community College have clearly identified Student Learning Outcomes. In addition, outcomes (sometimes called Service Area Outcomes or SAOs, or Administrative Unit Outcomes or AUOs) are also defined for all other, non-instructional, areas of the campus, including the College as a whole. This is done to ensure that all aspects of the student experience at the College are supported and enhanced, and to affirm the College's commitment to student learning as a student-centered, student-focused institution.
Office of Continuing Education and Life-Long Learning
- The non-credit program strives to ensure that all students have an overall satisfaction of the courses taken.
- The non-credit program strives to ensure that all students have an overall satisfaction of the training facilities.
- The non-credit program strives to ensure that all students have an overall satisfaction of the registration process.
- The non-credit program strives to ensure that all instructors have a mastery of the subject matter being taught.
- The non-credit program strives to ensure that all instructors have an adequate level of preparation of the subject matter being taught.
- The non-credit program strives to ensure that all instructors have the ability to communicate information effectively with the students.
- The non-credit program strives to ensure that all instructors have the ability to interact effectively with the students.
- The non-credit program strives to ensure that all students have an overall satisfaction of the instructor.
- Engage customer/client participation in the development and timely receipt of a final product from the various services offered at the Design Center.
- Establish and maintain active communication between customer and the Design Center to assure the expeditious delivery of products.
- Adhere to and firmly apply the College's Graphics Standards on all products at the Design Center to convey Honolulu Community College's brand and mission.
- Use the Honolulu CCwebsite as a means to efficiently inform and disseminate information and news to the college community.
- Access quality printing services to insure timely support and delivery of classroom material.
Education Technology Center
- Instructional Design Services - for incorporating media in classroom and online instruction.
- Timeliness, Courteousness, Effectiveness
- Respond to and/or resolve Instructor/staff requests for Instructional design services in a timely manner.
- Respond to and/or resolve Instructor/staff requests for Instructional design services in a courteousness manner that enhances the work relationship between the instructor/staff and the ETC.
- Assist the Instructor/staff in creating an instructional design that increases the effectiveness of their
- Instructional Media support - Troubleshooting of design and technical problems with media being used in classroom and online
- Respond to and/or resolve Instructor/staff requests for technical support in a timely manner.
- Respond to and/or resolve Instructor/staff requests for technical support in a courteousness manner.
- Assist the Instructor/staff in reducing any technical problems with media usage that impedes the effectiveness of the instructional media.
- Media Production - production of media for classroom and online instruction
- Respond to and/or resolve Instructor/staff requests for media production services in a timely manner.
- Respond to and/or resolve Instructor/staff requests for media production services in a courteousness manner that enhances the work relationship between the instructor/staff and the ETC.
- Assist the instructor/staff in creating a media product that increases the effectiveness of their classroom/online instruction
- Assessment Tools: Annual Survey using several means: faculty survey, student survey ,data collection of job order completions and satisfaction, etc.).
- Provide consistent, accurate, and timely professional support services to students, faculty, staff, and the community.
Policy, Planning & Institutional Research
- Provide publications that comply with Accreditation Standard II.B.2.
- Determine sufficiency of information provided (clarity, usability, appropriateness), timeliness of response to requests; anticipate future college needs.
- Improve College program review and assessment by revising current, and creating new, data definitions, metrics, and rubrics.
- Provide input to the College Institutional Effectiveness Plan that reflects the current and evolving role of institutional research.
- All agreed work requests will be completed by the scheduled deadline. Sensitive information will be handled following UH Executive Policy E2.214.
- Students will be able to identify there individual strengths and weaknesses with regard to their disability (ies) in the college environment. (Understanding of self and disability)
- Students will be able to exhibit self-advocacy skills and understand their rights and responsibilities within applicable laws pertaining to higher education and in the world of work. (Self Advocacy)
- Students will be able to identify individual skills, college resources, and community resources to assist in meeting academic challenges. (Academic responsibility and independence)
- Students will be able to identify the connection between their disability(ies) and their academic accommodations. (Understanding of self and disability)
- Students will be able to identify and follow specific procedures and timelines related to academic accommodations. (Academic responsibility and independence)
- Student ACCESS will be of resource to the Honolulu Community College community regarding disability information, applicable disability laws, and other pertinent on and off campus services. (Service to campus and Disability Awareness)
Testing and Tutoring Center
- Provide timely, organized, and current standard testing services to meet students and faculty academic support needs.
- Provide in-person and online tutoring services that meet student and faculty academic support needs.
- Increase enrollment in the Brush-Up courses to develop students' necessary skills to place higher than Essentials level in English and/or Math .
- Students and faculty will receive quality service learning support to meet their academic support needs.
Academic Success Center
The Academic Success Center at Honolulu CC helps students achieve success by helping students achieve these outcomes:
- Demonstrate the use of self-management skills necessary to succeed in new and increasingly challenging academic environments.
- Take responsibility for their learning; set goals and prioritize; and self-assess progress to succeed in varied and challenging academic environments.
- Recognize and address obstacles and use all appropriate resources to further learning as a worker, family member and community citizen.
- Provide consistent, accurate, and timely professional support services to other campus units/departments/divisions as well as students and other customers of the College.
- Serve as good business partners with all vendors and contractors while ensuring that the interests of the College and University are met.
- Build and maintain good relationships with all customers and students.
- Maintain a system of continual improvement for all processes
- Attract, recruit, hire and retain exceptional qualified employees to meet the educational needs of students and provide a successful learning experience.
- Enrich the learning experience for students in achieving their educational goals through the support of a fair and respectful physical and professional environment which recognizes and rewards the contributions and value of all employees and complies with employment policies and laws.
- Ensure effective communication and provision of information to all employees.
Operations and Maintenance
- Provide consistent, accurate, and timely support services to other campus units, departments, divisions, and tenants of the College and remain accessible for assistance.
- Maintain a system of continual improvement for all processes.
Safety and Security
- Provide the highest level of service in a courteous and professional manner
- Seek involvement in and feedback from the Honolulu CC Community
- Remain accessible for assistance
- Maintain a system of continual improvement for all processes
Communications and External Affairs
- Access to timely information about campus events, news, programs and services through a variety of delivery channels.
- Convey the brand, mission, and philosophy of Honolulu CC's role as a community partner in preparing students to be contributing members in society and skilled laborers of our state's workforce.
- Maintain intentional engagement with various stakeholder groups to improve the College's programs and services for students.
As a result of using the services provided by the Counseling Department, students will be able to:
- Create and follow an academic plan that reflects their program requirements and leads to registration into appropriate classes
- Identify and effectively use MyUH Portal to achieve academic goals by registering and accessing STAR for academic planning.
- [For students on Academic Probation] Identify, interpret, and correctly follow academic policies that directly impact their academic progress.
As a result of using the services provided by Career Services, students will be able to:
- Identify various career/major options based on their interest, values, skills, and educational goals.
- Use a multitude of career resources to identify and research various occupations and develop an action plan that connects their program of study to their career goals.
- Identify and utilize pre-employment skills and resources to seek employment.
- [For students seeking on-campus employment] Follow the policies and procedures necessary to obtain student employment at Honolulu Community College.
Student Life & Development
As a result of using the services provided by Student Life & Development, students will be able to:
- Students will be able to contribute to a positive organizational environment through active participating and cooperation with other. (Ethnical Leadership)
- Students will be able to gather relevant situational information. (Critical Thinking)
- Students will be able to recognize the Tuckman and Jensen model and identify the stages of group development. (Teams & Groups)
- Students will be able to exhibit effective interpersonal communication in a variety of settings. (Interpersonal Communication)
- Students will be able to articulate the mission and goals for their organization.
As a result of participating in the Health Office's educational efforts, students, faculty, and staff will be able to:
- Identify appropriate healthy and safe actions/behaviors that contribute to supporting their educational experience and goals in life.
- Participate (directly and in-directly) in activities that support and build stronger healthier communities.
- Articulate the appropriate steps to take before, during and after a medical emergency at Honolulu CC and synthesize and apply these concepts of prevention and preparedness to better plan and protect themselves and their families for future emergencies.
As a result of the participating in the training and performing the duties for a Health Office Student Assistant, students will be able to:
- Apply learned skills in order to independently and successfully complete a major project on time.
- Apply skills learned to collaboratively work as a team to successfully plan, execute and debrief a campus-wide activity.
- Demonstrate persistence and progress toward mastery in utilizing Microsoft Office, Excel, Word, UH Laulima, and UH Google email in office operations.
Mental Health & Wellness
As a result of using the services provided by the Mental Health & Wellness Office, students will be able to:
- Identify and access mental health services/resources on-line and in-person to obtain information that will enhance academic progress and personal growth and development.
- Identify various proactive behaviors that will increase their knowledge of wellness-related behaviors, positive symptom management and personal safety and well-being as a result of participating in mental health related programming.
- Develop a greater understanding of mental health conditions and be able to recognize situations that may impact their academic performance and emotional well-being as a result of participating in brief individual counseling, crisis counseling, and/or enrichment groups.
- Develop and implement a wellness plan to support individual needs and goals. Wellness plans include identifying behaviors to improve academic progress, physical and emotional well-being, social interactions and personal safety.
- Identify signs and symptoms of college mental health conditions and its impact on academic performance, personal and emotional well-being.
Outreach & Orientation
As a result of completing the new student orientation process, students will be able to:
- Locate, identify, and demonstrate a basic understanding of college and academic policies and procedures.
- Identify campus resources and utilize those that are appropriate to their needs.
- Identify and navigate technological and on-line resources to support their educational goal.
- Identify ways to access and engage in the campus community, opportunities, and activities.
- Identify and select appropriate funding options to meet their educational goals based on their financial need.
As a result of using the services provided by the Financial Aid Office, students will be able to:
- Identify needs and concerns in order to ask appropriate questions in verbal and written form related to their Financial Aid in order to resolve problems.
- Utilize financial aid budgetary tools and resources to create and maintain a budget appropriate to their financial status.
- Utilize organizational skills in a timely manner to accurately complete forms and produce necessary documents in the home, work place, and greater community.
Admissions & Records
As a result of using the services provided by the Admissions & Records Office, students will be able to:
- Identify and interpret applicable policies and procedures, including anticipating consequences of non-compliance and adhering to deadlines.
- Identify and/or utilize appropriate resources, forms, referrals, and online tools as provided by the Admissions & Records Office to complete transactions that support their academic journey.
As a result of using the services provided by the Administration, students will be able to:
- Respond to national and state workforce pressures and changes by producing well-educated, workforce ready, global citizens
- Engage programs and services to actualize the college strategic plan
- Evaluate and analyze personnel and financial resources to responsibly management programs and services.
- Participate and engage in shared governance opportunities.
- Examine and explore internal and external opportunities for growth and continuous improvement.
- Establish a culture of evidence and improvement to embrace institutional effectiveness.
Information Technology Services
- Reviewed, updated and approved network plan that is published at least two times a year.
- Provide assurance that the campus data network environment has been provided with sufficient controls and protection mechanisms in order that the educational and business functions of the college are not disrupted by attack or misuse.
Academic and Administrative Solutions
- Providing reliable operation of campus voice systems, file services, virtual and vendor solutions.
- Develop information technology solutions for services that are requested by administration, divisions, departments and programs.
Planning, Purchasing and Asset Management
- Support the student learning environment
- Track IT Inventory for asset planning purposes.
Educational Environment Technologies
- Providing reliable operation of campus enhanced technology in the classroom.
- Develop campus enhanced technology plans required by divisions, departments, programs and students.
- Provide timely response to initial request.
- Management, maintenance, update and published service catalog.
Individual Course Student Learning Outcomes
College Recommendation 1:
To fully meet the standard, the team recommends that the college extend its use of program review to ensure that all administrative units complete a cycle of evaluation that examines their impact on institutional processes that affect student learning. (Standards I.B.1, I.B.2, I.B.3, I.B.4, I.B.6, I.B.7)
College Recommendation 2:
As was recommended by the 2006 evaluation team, "in order to meet the standards, focus on ensuring student success and the quality of programs and services, the team recommends the college... develop and refine its program review process and to identify student learning outcomes at the course, program, and institutional levels. The college should also systematically assess these student learning outcomes and use the results of these assessments for the improvement of institutional effectiveness." In addition, the college should ensure that assessment of program quality occurs for all student support, academic and administrative programs. (2006 Recommendation 2, Eligibility Requirement 10, Standards I.B.l, I.B.4, I.B.7, II.A, II.A.l.b, II.A.l.c, II.A.2.a, II.A.2.b, II.A.2.e, II.A.2.f, II.A.2.g, II.A.2.h, II.A.2.i, II.A.3, II.A.6, II.A.6.a, II.B.1, II.B.4, II.C.l.a, II.C.2, III.A, III.A.6, IV.A.1, IV.A.2.b, IV.A.5, IV.B.l.b)
With regard to Recommendation 2 above, the Commission notes the College has taken significant steps to address the recommendations from the 2006 evaluation team. There remain, however, some portions of the 2006 recommendations that need to be addressed in order to fully meet the Eligibility Requirements and Accreditation Standards.
College Recommendation 3:
As was recommended by the 2006 evaluation team, in order to meet the Standards, the college must "develop a formal assessment process to evaluate the effectiveness of its Distance Education program in meeting the institutional mission. The process should include a systematic evaluation, analysis, communication, and improvement of the program, including assessment of how well each online course is satisfying its student learning outcomes, support for staff development, and technical assistance for faculty." This review must include a formal evaluation of student support services and learning resources including its design and delivery. The college should compare the instructional quality of face-to-face and distance education courses and develop a strategic plan for distance education. (Standards II.A.2.e, II.A.2.f, II.B, II.C.l.c, III.A.5.a)
College Recommendation 4:
To meet Eligibility Requirement 11, the college must finalize its discussion regarding General Education and ensure General Education courses that are consistent with levels of quality and rigor appropriate to higher education be made part of all programs. (Eligibility Requirement 11, Standard II.A.3.a-c)
With regard to Recommendation 4, please note that degree credit for the general education component of a program must be consistent with levels of quality and rigor appropriate to higher education. A deficiency in this area implicates the College's compliance with both Eligibility Requirements and Accreditation Standards.
College Recommendation 5:
To fully meet the standards, the team recommends that the college review personnel procedures for all hiring to ensure consistency, transparency, and confidentiality. (Standards III.A.1.a, III.A.3.a, III.A.3.b.)
College Recommendation 6:
To fully meet the standard, the team recommends that the college reviews its evaluation process for all positions and ensure all staff and faculty (including post-tenure faculty) are evaluated in all operational units on a regular basis. (Standard III.A.1.b)
The Commission notes that issues related to Recommendations from 2006 continue forward in College Recommendations 2 and 3 above. Significant progress has been made in addressing the issues in Recommendation 2 related to SLO assessment. However, the deficiencies noted in Recommendation 3 pertaining to developing a formal assessment process to evaluate the effectiveness of the distance education program have not been addressed.
Accreditation 2012 Visiting Team
2012 Self Evaluation Report
All links in PDF format:
- Standard I
- Standard IIA
- Standard IIB
- Standard IIC
- Standard IIIA
- Standard IIIB
- Standard IIIC
- Standard IIID
- Standard IV