MODEL WORKPLACE HABITS RATING SCALE
This rating scale developed by HCC Cooperative Education Coordinator Ken Johnson, the Auto Body Repair and Painting (ABRP) faculty, and the ABRP Advisory Committee is specific to ABRP. It can be used by others, however, as a model for developing a similar rating scale for other disciplines. Reprinted here by permission of Stanley Oganeku.

Honolulu Community College Auto Body Repair and Painting (ABRP)

Work Habits Rating Scale: Specific Behavioral Objectives



Name of Student: ___________________________________ Date of Evaluation: ____________

Evaluation Period From: _______________ To: ________________

Purpose

The purpose of this form is to help Auto Body Repair and Painting (ABRP) students and instructors evaluate student work habits/ethics in compliance with the NATEF certification guidelines. In this context, "ethical" will be defined as behavior which is demonstrated according to professional standards (in the automotive industry). This tool can be used throughout the semester to facilitate acquisition of work habits/ethical standards, and as a component which contributes to the student's overall grade for an ABRP course.

Instructions

Circle the number next to the rating which best describes the student's demonstrated behavior related to work habits/ethics. Total all numbers circled. Use the following scale as a general guideline for each category of information.

5
Outstanding, consistently exceeds expected standard; exceptional
4
Above average; more than meets expectations; shows potential
3
Satisfactory, competent; meets requirements of the job
2
Marginally adequate; sometimes does not meet job requirements
1
Unsatisfactory; corrective action necessary

GRADING: Total Possible Points = 55

  1. 50 - 55
  2. 39 - 49
  3. 28 - 38
  4. 17 - 27
  5. Below 17

Each ABRP student will be evaluated using this form. If the instructor feels it is necessary and appropriate, evaluations may be conducted more frequently. If the student receives a "1" in any area, the instructor must cite examples of performance and/or lack of performance in the "remarks" section of this form.

1. KNOWLEDGE AND SKILLS
KNOWLEDGE OF PRESENT JOB AND RELATED WORK


5

Excellent technical knowledge and mechanical ability for current job duties; has awareness of related areas of responsibility; is able to relate tasks to other areas.

4

3 Understands own and related jobs; has adequate grasp of essentials; has general knowledge of related work in other areas.

2

1 Lacks understanding of basic job functions; requires considerable assistance; limited to selected duties of job; limited to simplest duties of the job; has poor knowledge of related work.


REMARKS:

2. QUALITY OF WORK
NEATNESS, ACCURACY, DEPENDABILITY OF RESULTS


5

Exceptionally accurate, neat and complete work.

4

3 An accurate and careful worker with only occasional errors.

2

1 Work performed is frequently below standard; often unacceptable; frequent errors, work requires close inspection.


REMARKS:

3. QUANTITY OF WORK
QUALITY OF WORK PRODUCED AND PROMPTNESS OF COMPLETION UNDER NORMAL CONDITIONS AND THE ABILITY TO MEET TIME SCHEDULES


5

Outstanding output; a rapid and efficient worker; work always completed accurately by deadline.

4

3 Consistently turns out normal amount of work (volume is average), work completed within time frame given.

2

1 Frequently turns out less than normal; volume below average; a slow worker; unable to complete tasks within time schedule.


REMARKS:

4. DEPENDABILITY
ABILITY TO DO JOBS WELL WITH MINIMUM SUPERVISION


5

Plans and performs work in an exceptional manner; little or no supervision needed; always reliable.

4

3 Plans and carries out work well; some supervision needed; reliable.

2

1 Always waits to be directed; requires close supervision; unreliable.


REMARKS:

5. COOPERATION
ABILITY AND WILLINGNESS TO WORK WITH OTHERS FOR THE BEST INTERESTS OF ALL CONCERNED;
WILLINGNESS TO ACCEPT OTHER ASSIGNMENTS; ABILITY TO BE FLEXIBLE IN VARIOUS JOBS


5

Exceptionally cooperative; goes out of way to help others; a strong positive force in contributing to positive employee morale.

4

3 Cooperates willingly; tactful; good team worker; congenial and helpful.

2

1 Uncooperative, negative, usually thinks only of self; irritates others; difficult to work with; causes friction.


REMARKS:

6. JUDGEMENT
ABILITY TO THINK INTELLIGENTLY AND MAKE DECISISION LOGICALLY


5

Thinks quickly and logically; applies sound judgement; decisions based on thorough analysis; a problem solver.

4

3 Thinks systematically; dependable judgement on matters of routine nature.

2

1 Jumps to conclusions; makes decisions on matters which should be referred to supervisor.


REMARKS:

7. ABILITY TO LEARN NEW DUTIES
ABILITY TO LEARN WORK, RETAIN WHAT IS LEARNED, AND FOLLOW INSTRUCTIONS WITH EASE


5

Exceptionally quick learner; excellent memory.

4

3 Requires average amount of instruction for satisfactory work; retains instructions.

2

1 Requires a great deal of instruction, follow-up and supervision; learns slowly; poor memory.


REMARKS:

8. RESPONSIBILITY FOR WORK
ATTITUDES TOWARD WORK GOALS -- E.G., RESPONSIBLE PERFORMANCE OF JOB, RESPONSIBLE
CARE OF EQUIPMENT USED, UTILIZATION OF TIME, ABILITY TO SELF-DIRECT, ETC.


5

Extremely conscientious in getting job done quickly and correctly; operates equipment with care; volunteers to assist others; looks for work.

4

3 Demonstrates concern for completing tasks; uses equipment properly; uses spare time constructively; completes necessary tasks and assists others when needed or asked.

2

1 Needs to be reminded of tasks at hand; apathetic toward work; misuses equipment; unreliable; lacks motivation.


REMARKS:

9. INITIATIVE
ABILITY TO ORIGINATE OR DEVELOP CONSTRUCTIVE IDEAS AND TAKE NECESSARY STEPS TO GET THINGS DONE


5

Superior; alert; has new ideas that often lead to better methods/cost savings.

4

3 Plans work well; follows through on work assignments.

2

1 Always waits to be told what to do.


REMARKS:

10. APPEARANCE
PERSONAL GROOMING HABITS AND APPEARANCE


5

Always follows safety regulations regarding dress; is neat, clean, and appropriately dressed for job.

4

3 Usually is neat, clean, and follows safety dress requirements for job.

2

1 Careless, unkempt, inappropriate attire; not wearing safety dress requirements.


REMARKS:

11. PUNCTUALITY AND ATTENDANCE
FAITHFULNESS IN COMING TO WORK AS SCHEDULED AND CONFORMING TO SCHEDULED WORK HOURS


5

Always regular and prompt; coordinates with and keeps supervisor informed of changes in work schedule; volunteers for overtime and extra work when needed by the workplace.

4

3 Prompt; regular in attendance.

2

1 Often absent; frequently reports to work late; lax in attendance/ reporting to work on time.


REMARKS:

12. COMMUNICATION
ABILITY TO UNDERSTAND WRITTEN/ORAL INFORMATION AND DESCRIBE THOUGHTS, FEELINGS, AND ACTIONS


5

Demonstrates excellent communication skills; quickly understands written and oral instructions/information; expresses thoughts and feelings; able to describe situations and actions.

4

3 Able to communicate satisfactorily; usually understands written/oral information/instructions; exchanges ideas through speech and writing whenever necessary.

2

1 Does not understand written/oral information or instructions; does not exchange ideas.


REMARKS:

13. TOTAL CUSTOMER SATISFACTION
SERVICE TO CUSTOMERS -- INTERNAL = STUDENTS AND STAFF; EXTERNAL = VENDORS,
DEALERSHIP REPRESENTATIVES, PAYING CUSTOMERS OR COMMUNITY MEMBERS


5

Consistently provides quality service to customers that exceeds their expectations.

4

3 Provides service to customers that meets their needs and expectations.

2

1 Does not satisfy customers by providing service that meets customer satisfaction.


REMARKS:

TOTAL POINTS -- OVERALL RATING (circle one)

Outstanding Above Average Satisfactory Marginal Unsatisfactory
(52-55 pts) (49-51 pts) (44-48 pts) (38-43 pts) (37 pts & below)

COMMENTS ON STRENGTHS AND ACCOMPLISHMENTS:



COMMENTS ON AREAS REQUIRING IMPROVEMENT:



SPECIAL INTEREST AREA(S)/ADDITIONAL TRAINING:



STUDENT'S SIGNATURE: _________________________________________ DATE: ________________

INSTRUCTOR'S SIGNATURE: ______________________________________ DATE: ________________

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